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Frequently Asked Questions

What if I forget my password?
On the main page under login is a “Forgot Password?” link that will walk you through the process of resetting your password. If you are still unable to access your account, contact us at
I accidently signed up as a doctor rather than an agency, what can I do to switch my account to an agency?
Agencies must be signed up by a VisionRefer admin. Contact us at for assistance with registering your account.
I am not a VisionServe Alliance member, can I sign up to be a VisionRefer agency?
At this time only VisionServe alliance members can sign up as agencies on VisionRefer. For more information on becoming a VisionServe Alliance member, visit our website at or call us at (314) 961-8235.
Do you have instruction on how to use the VisionRefer website?
Yes! Instructional videos can be found here for Doctors or here for Agencies. Any other questions can be answered by contacting us at
What if a referral I receive is looking for services we don’t provide?
Agencies can refer a client after receiving and contacting a referral from the VisionRefer website. See the agency instructional videos available in the FAQ for a demonstration on how to refer a client.